Return Policy
Citizen Row LLC Return Policy
Welcome to Citizen Row! We are an eCommerce business dedicated to offering high-quality hats and accessories. To ensure the best possible shopping experience, we have established the following return policy. Please take a moment to familiarize yourself with our policy before making a purchase, as it applies to all online transactions made through our website.
1. All Sales Are Final
At Citizen Row, we take great care in selecting and curating our collection of hats, ensuring that each product meets our high-quality standards before it is shipped. Due to the nature of our products and our commitment to offering premium items, all sales for hats are final. This means that once a hat is purchased through our website, it cannot be returned or exchanged for any reason, including but not limited to:
- Change of mind
- Incorrect sizing
- Dislike of color or style upon receipt
2. Quality Assurance
We strive to provide accurate product descriptions and clear images to help our customers make informed purchasing decisions. Additionally, every item is thoroughly inspected for quality before it is shipped to ensure that it arrives in excellent condition. In the unlikely event that your item is damaged during transit or you receive a defective product, please refer to the section below.
3. Damaged or Defective Items
We understand that sometimes unforeseen issues can occur during the shipping process. If your hat arrives damaged or you receive a defective product, you must notify us within 5 business days of receiving your order. To request an exception to our "all sales final" policy for damaged or defective items, please follow these steps:
- Contact our Customer Service team at hello@shopcitizenrow.com within 5 business days of receiving your order.
- Provide your order number, a brief description of the issue, and include clear photos of the damaged or defective item, including the packaging.
- Our team will review your request and, if applicable, offer a replacement or store credit at our discretion. Please note, we do not offer refunds.
Important: All claims for damaged or defective items must be made within 5 business days of receipt. Claims made after this period will not be accepted.
4. Shipping Issues
Citizen Row is not responsible for items lost or delayed in transit. Once your order is dispatched from our warehouse, it is in the hands of the carrier. We recommend tracking your order using the tracking number provided in your shipping confirmation email. If you experience issues with your shipment, please contact the carrier directly for assistance.
5. Order Cancellations and Modifications
Because of our commitment to processing orders quickly, we cannot guarantee the ability to modify or cancel orders once they are placed. If you realize an error in your order or wish to make changes, please contact our Customer Service team immediately at [customer service email or phone number]. We will do our best to assist, but cancellations or changes may not always be possible if your order has already been processed or shipped.
6. Exceptions and Limitations
Please be aware of the following limitations:
- Our all sales final policy applies to all hats and accessories sold via our online store at shopcitizenrow.com. No returns, refunds, or exchanges will be accepted unless the product is defective or damaged upon receipt.
- We are unable to offer returns on items purchased from third-party retailers or any products purchased outside of our official online store.
- Shipping costs are non-refundable in all cases.
7. Contact Us
We are here to help! If you have any questions or concerns about your order, our Customer Service team is available to assist you. Please reach out to us at hello@shopcitizenrow.com for support.
Citizen Row LLC